Adam Toporek's popular 7 Service Triggers framework is brought to life in this virtual training course. Through video animation and worksheets, you will learn how to prevent the common triggers that frustrate, annoy, and even anger customers.
"I thought that I already covered most if not all of the criteria concerning delivering great customer experience. Boy was I wrong… it was actually an eye opening experience." Jin L.
In November 2013, we first released our concept of the 7 Service Triggers with a webinar entitled Mastering The 7 Service Triggers. Over time, the 7 Service Triggers has evolved into a more fully developed concept. With the release of Be Your Customer's Hero in early 2015 (and the entire third section of the book dedicated to the topic), the 7 Service Triggers expanded to an even broader audience.
Since that time, we've talked about the 7 Service Triggers in blog posts, workshops, and speeches, and what we discovered along the way was that they are an audience favorite! They truly resonated with people.
Over time, we've taken the 7 Service Triggers to a whole new level by doing the following:
Now, I am pleased to announce that the 7 Service Triggers are an online training course, and here's why you need it!
An Ounce of Proactive Prevention Is Worth a Pound of Reactive Cure
Let me ask you this: Would you rather solve a customer service issue or prevent that issue from happening in the first place? Obviously, prevention sounds a whole lot better.
But here’s the catch: As humans, we tend to look for solutions to problems we already have.
I can tell you after training thousands of frontline employees that I can probably count on my hands the number of questions I’ve received about how to prevent a customer issue from occurring.
But this approach is not only inefficient but also drains time, energy, and profit.
This course is designed to get you your time back and to make your life easier by using the 7 Service Triggers to prevent common customer service issues from occurring in the first place.
The beauty of prevention in customer service is that it truly is a "force multiplier," a little bit of investment in making sure customer experiences go smoothly and customer triggers are not pulled can produce an outsized return.
Simply the button at the bottom of the page to get started!
Click the button to get the training program now and to start preventing customer service issues from happening in the first place. The opportunity is right here, right now... You just need to take it.