The Be Your Customer's Hero Desk Kit gives you the same materials that our live workshop participants receive (plus extra!), delivered right to your door.
Receive one personally autographed paperback copy of Adam Toporek's frontline service book, Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines.
This popular mini-brochure gives you key concepts from HERO right at your fingertips. Includes The 7 Service Triggers, the 3S Process, and 10 Power Words You Must Use.
One of the most challenging parts of frontline customer service is managing our own emotional state. This desk card helps take control of your feelings during intense service interactions.